Free Shipping on orders over $350 within the US and Canada (excludes AK, NT, YT, and NU).
Orders under $350 ship for a flat rate of $15 in the US and $25 in Canada.
For security reasons, P.O. boxes are not accepted.
We ship worldwide (excluding Russia). Import taxes, duties and clearance fees may apply to orders outside of the US and are the customer’s responsibility upon delivery.
If a shipment is returned to the sender, the customer is responsible for all related fees. i.e. shipping fees and restocking fees.
Please note that we cannot make any changes to processed orders.
Please allow 1-3 business days to process your order, and an additional 3-5 business days for delivery. Please note that during peak periods such as Black Friday and Boxing Day, shipping delays may occur.
INTERNATIONAL SHIPPING FEES
International (outside of the US & Canada) shipping costs will be calculated and charged at checkout.
International customers are responsible for all local import taxes, duties and clearance fees.
You’ll receive a confirmation email after purchase. Be sure to enter a valid email and/or mobile number to receive tracking updates.
Orders ship within 1–3 business days (Monday to Friday).
Prices shown do not include sales tax, which will be calculated at checkout based on your shipping address.
International orders are not eligible for free returns. Please email us at customercare@blacksuedestudio.com for return instructions.
For hygienic reasons, all earrings are final sale.
Original shipping charges are non-refundable.
For applicable items; If you're not happy with your purchase, you can return or exchange it under the following conditions:
Pre-paid return labels are available within the US and Canada (excluding AK, NT, YT, NU). Please email us at customercare@blacksuedestudio.com.
Return requests must be made within 30 days of delivery.
Items must be new, unworn, undamaged, and in its original condition and packaging.
A $10 restocking fee will be deducted from your refund total.
Items not meeting return standards will be sent back.
Refunds and exchanges will be processed within 7-10 business days upon receipt.
REFUNDS
Refunds are issued back to your original payment method once returned items are inspected and approved.
Please allow up to 14 business days for the refund to appear, depending on your banking institution.
Final Sale: Items discounted 50% or more are final sale.
Offers and promotions can not be combined.
We offer price adjustments if:
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The item was purchased within the last 30 days.
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The item is still in stock in the same size, colour and style.
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Only one price adjustment per style is allowed.
To request an adjustment, email us at customercare@blacksuedestudio.com with your order number and a screenshot of the item(s).
